Vitality Options Company Samanga gives comprehensive photo voltaic solutions to purchasers in Uganda and Kenya, like every little thing from solar panels to inverters. We have founded a powerful customer foundation that spans governing administration businesses, personal enterprises, and general shoppers.
A quick resolve for This can be to offload the mundane minimal duties from IT aid and make a self-company portal. Most helpdesk methods present this element, Samanage incorporated. Although not all are ITIL-Qualified, so they deficiency entire services catalog abilities that Samanage options.
This award is offered only to prime B2B items and reflects The reality that Samanage provides the best probable standard of provider. It highlights The seller’s substantial familiarity with the business they’re marketing to plus the desires in their buyers.
With Samanga, you’re not simply choosing One more IT business, you’re partnering with remarkably skilled professionals who'll exceed your anticipations.
The agent’s title is quickly stuffed in, though she or he assigns the title, short description, and receiver. The agent could also choose the classification or subcategory, the final currently being distinctive to Samanage so far as we know.
Over the years, We've arrange strategic partnerships with Global business-leading brands and suppliers inside the ICT, Electrical power & Overall health House to provide impressive customised options to our shoppers.
This has long been a fairly packed inaugural item web site for us, And that i hope you discovered it useful. We’d like to get your responses and concepts below. You should stay tuned to lots of far more ITSM updates as we’re swiftly developing out The brand new THWACK Services read more Desk products forum.
Assistance Get assist if you need it from a earth-course assistance crew, accessible to assist with specialized product or service challenges 24 hours per day, 7 times each week, 365 times a year.
In a very matter of weeks, we have been capable of streamline our assistance requests and delivery flows by delivering Anyone–the big boss to help agents to rank and file across departments–better visibility of their requests. Similarly, an agent can promptly elevate a ticket by just clicking the “+” button to the interface.
Gordon cited two price propositions of Samanage. First, he stated it permits corporations of all dimensions to provide excellent IT assistance by streamlining procedures, owning bigger visibility throughout IT functions, and agility to scale their provider desk. “It’s the one Business Assistance Administration software package that provides a System to reimagine how It might deliver worth towards the Group,” Gordon stated.
AI is embedded in a couple of unique SWSD functions, introducing a different degree of automation and an enhanced time to resolution. Our device Finding out algorithms review big sets of historic details, recognize designs, and speed up important provider administration processes.
Our electronic agility alternatives are created to help you firms of any measurement accelerate business transformation now and into the future.
A good provider desk ought to make it possible for you not only to check out into your IT operation, but glean insights from data. That is, actually, amongst Samanage’s robust details, Gordon stated.
The sole drawback is once you don’t want Many of these capabilities, your assistance desk is likely to be carrying avoidable baggage and price. Intellect that Samanage is ITIL-compliant; for those who’re not gunning for demanding benchmarks or for those who’re a little or medium participant, Ensure that you be obvious about your certain requirements throughout cost quotation to avoid purchasing unused more characteristics.